Questions, answered
A little more clarity.
Everything you need to know about visiting, training and getting support at HWXYZ.
Visiting and joining
Is the gym open?
Yes. HWXYZ is open 24/7. AI-powered access and security let you train whenever it suits you. Email customersupport@hwxyz.ai to book your free first consultation.
Book a free consultationWhere are you?
Keng Cheow Street, #04-10, The Riverside Piazza, Singapore 059608.
Get directionsWhat does membership cost?
Pricing depends on the plan that suits you. Contact customersupport@hwxyz.ai and we will recommend the right membership.
Email usWhat happens in the free consultation?
Our staff meet you in person, teach you how each machine works, and show you how AI can enhance your workouts.
Book a free consultationThe training experience
How does AI help my training?
AI machines guide every rep. They adjust resistance and tempo as you tire and take you safely to failure. Every session is saved, including your best rep, last rep and last weight, so your next workout starts where you stopped. AI coaching lessons build a plan around your goals and schedule, and your progress data marks milestones that keep you consistent.
Do I still get human coaching?
HWXYZ uses AI coaching in place of personal trainers, at a more affordable cost. We do not provide human personal coaching. Staff meet you for the free equipment consultation and present seasonal prizes.
Is it suitable for beginners?
Yes. Start with a free consultation, then the AI guides you from your first session.
How do rewards work?
You earn points for consistent training. Members with the highest scores and the most consistent workouts win seasonal prizes from our staff.
T&Cs applySafety
Is it safe to train alone at night?
Yes. The gym has CCTV and emergency buttons, with an online emergency contact available 24/7.
Do I need to see a doctor first?
We recommend consulting a doctor before starting an exercise programme, especially if you have a health condition, an injury or are pregnant.
Data and privacy
What happens to my training data?
Your training data, including your reps, loads and progress, is stored securely and used to personalise your workouts. Only you can access it. We use it only for legitimate purposes and never share it.
Read our privacy informationHow is face recognition used?
Face recognition is used for gym access and to link sessions to your stats. We collect it only with your consent and handle it in line with Singapore’s PDPA. Only you can access your data, and we use it only for legitimate reasons and never share it.
Read our privacy informationHow do I access, correct or withdraw consent for my data?
Email customersupport@hwxyz.ai with your request. We will explain the steps and any impact on the services you use. Alternative access options, including a key card, are available.
Read our privacy information